1. Introduction

Welcome to LuxeFemmeWear Co. (“we,” “us,” “our”). These Terms and Conditions govern your use of our website located at luxefemmewearco.com and your purchase of luxury women’s apparel and accessories from our online store.

By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions and our Privacy Policy. Please read them carefully before using our services.

Our products cater to discerning women who appreciate premium quality materials including cashmere, cotton, linen, and other fine fabrics in elegant designs.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

  • Provide accurate, current, and complete information during the registration and checkout process
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Use the website only for lawful purposes and in accordance with these Terms
  • Not reproduce, duplicate, copy, or resell any part of our website without explicit permission
  • Be responsible for ensuring that the products you purchase are suitable for your intended use

Important: You must be at least 18 years old or have parental consent to make purchases on our website. By placing an order, you warrant that you have the legal capacity to enter into binding contracts.

3. Products and Services Description

LuxeFemmeWear Co. offers a curated collection of high-quality women’s apparel and accessories, including:

  • Cashmere cardigans and sweaters
  • Cotton and linen garments
  • Essential collections
  • Specialized cashmere care products
  • Seasonal and featured items

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the color, texture, or details of our products.

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

Non-Returnable Items

Due to hygiene concerns and limited availability, the following items are not eligible for return or exchange:

  • Cashmere Care Products (specialized detergents or brushes)
  • Apparel marked as “Almost Gone” (final sale items)

4. Order and Payment Terms

Placing an Order

When you place an order through our website, you are making an offer to purchase products subject to these Terms. We will send you an order confirmation email once we have received your order. This email constitutes our acceptance of your order and forms a binding contract between you and LuxeFemmeWear Co.

Pricing

All prices are listed in US dollars and are subject to change without notice. We reserve the right to correct any pricing errors that may occur.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order placement. By providing payment information, you represent that you are authorized to use the payment method.

Order Processing and Shipping

Orders are processed within 1-2 business days after payment confirmation. We offer two shipping options:

  • Standard Shipping: Delivered via DHL or FedEx within 10-15 business days after dispatch. Flat rate: $12.95
  • Free Shipping: Delivered via EMS within 15-25 business days after dispatch. Available for orders over $50

We ship globally, excluding some remote areas and parts of Asia. Delivery times are estimates and may vary due to customs processing, holidays, or unforeseen circumstances.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

5. Returns and Exchanges

We want you to be completely satisfied with your LuxeFemmeWear purchase. Our returns policy reflects our commitment to quality and your satisfaction.

Eligibility

We accept returns and exchanges for most items within 15 days of the delivery date. To be eligible:

  • Item must be unused and in its original condition
  • All original tags must be attached
  • Item must be in its original packaging

Return Process

To initiate a return or exchange:

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and product details
  2. Wait for instructions from our customer care team (do not ship items without authorization)
  3. Once authorized, securely package the item in its original packaging and mail it to the address provided
  4. After we receive and inspect the returned item, we will process your refund or exchange within 3-5 business days

Return Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to a defect or our error. For exchanges, we will cover the shipping costs to send the new item to you.

Refunds

Once your return is processed, your refund will be issued to your original payment method. Please allow:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Original shipping costs are non-refundable.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of LuxeFemmeWear Co. or our content suppliers and is protected by international copyright laws.

The LuxeFemmeWear Co. name and logo are trademarks of our company. You may not use these trademarks without our prior written permission.

You may view, download, and print content from our website for personal, non-commercial use only. Any other use, including reproduction, modification, distribution, or republication, without our prior written consent is strictly prohibited.

7. Limitation of Liability

To the fullest extent permitted by law, LuxeFemmeWear Co. shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

  • Your access to or use of, or inability to access or use, our website
  • Any conduct or content of any third party on the website
  • Any unauthorized access to or use of our servers and/or any personal information stored therein
  • Any interruption or cessation of transmission to or from our website
  • Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our website

Our total liability to you for any claim arising out of or relating to these Terms or your use of the website shall not exceed the amount you paid to us in the six months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.

8. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our collection and use of your information as described in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions.

Any dispute arising from these Terms or your use of our website shall be resolved through good faith negotiations between the parties. If such negotiations fail, the dispute shall be submitted to binding arbitration in Chicago, Illinois, in accordance with the rules of the American Arbitration Association.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any changes constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically to stay informed about our policies.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact our dedicated customer care team:

Email: [email protected]

Address: Warren Sales Shop, 1912 University Drive, Chicago, US 60607

We appreciate your trust in LuxeFemmeWear Co. and are committed to providing you with a gracious and hassle-free experience.