Welcome to LuxeFemmeWear Co., where we provide timeless essentials for the modern woman. Our curated collections, from sumptuous Cashmere to relaxed Lounge wear, are designed to offer understated luxury and confidence. Below, you’ll find answers to common questions about our products, shipping, returns, and more. Should you need further assistance, our dedicated care team is always here to help.
Product Questions
What types of products do you offer?
We specialize in high-quality essentials for women, including cardigans, sweaters, cashmere items, cotton and linen apparel, and lounge wear. Explore our collections like Best-Sellers, Color Shop, and Essential Sweaters to find pieces that define your personal style.
How do I care for cashmere products?
Our Cashmere Care Products are designed to help you maintain the elegance of your cashmere garments. We recommend gentle hand washing or dry cleaning and storing them properly to ensure longevity. For specific care instructions, refer to the product details or contact us.
Are your products available in different colors and sizes?
Yes! Our Color Shop and Fabrication collections offer a variety of hues and materials to suit your preferences. Most items are available in multiple sizes to ensure a perfect fit. Check individual product pages for availability.
Shipping & Delivery
What shipping options do you offer?
We provide two shipping methods: Standard Shipping (via DHL or FedEx) for $12.95, which delivers within 10-15 business days after shipment, and Complimentary Shipping (via EMS) for orders over $50, which takes 15-25 business days. All orders are processed within 1-2 business days from our Chicago headquarters.
Do you ship globally?
Yes, we ship worldwide! However, deliveries to certain parts of Asia and remote regions may not be available currently. We are continuously working to expand our reach to bring LuxeFemmeWear elegance to your doorstep.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. For assistance, contact our care team at [email protected].
Returns & Exchanges
What is your return policy?
We offer a hassle-free return policy within 15 days of receipt. If your purchase doesn’t meet your expectations, simply contact us to initiate a return. We want every piece in your wardrobe to be one you truly cherish.
How do I return an item?
Please email our care team at [email protected] with your order details and reason for return. We will guide you through the process and ensure a smooth experience.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure and encrypted to protect your information.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and enjoy a personalized shopping experience.
Contact & Support
How can I contact customer service?
For any questions, reach out to our dedicated care team at [email protected]. We are here to assist you with any concerns regarding orders, delivery, or products.
Thank you for choosing LuxeFemmeWear Co. — where style meets substance for the modern woman.